We require 48 hours notice so that we can reallocate your appointment time to another customer on our waiting list. If you do not cancel within that 48 hour window a service fee will be applied because we are unable to fill your time slot. If you are not home at the time of the appointment without letting the groomer know, there will be a service charge up to the full cost of services. Unpaid service fees will result in suspended service until the fee is paid.

If at all possible we encourage you to find a way to have someone available to keep the appointment. We also offer latch-key services, so you can just leave us access to the home/dog and come home to a happy, groomed, friend.

If you are unable to make your appointment or projected pre-book date, you will have to be placed on the waiting list. With a full schedule we do not have room to reschedule the appointment. We are unable to move you to the week before/after because all of those appointment slots are accounted for. In this case you are effectively are giving up your spot to someone on the waiting list who takes over your spot on that rotation and you will have to wait until something else becomes available. We wish we had a more open/flexible schedule to accommodate cancellations, but we do not at this time.

We offer the option to pay a holding fee, which is typically the full cost of services, to keep hold your spot on the rotation.

We require all dog clients to be on a reoccurring 4 or 6 week schedule.

Cats are required to be every 12 weeks.

Regular dog grooming is essential for several reasons:

Maintaining Coat Health: Regular grooming helps keep your dog's coat in optimal condition. It prevents matting, tangles, and excessive shedding, promoting a healthy and shiny coat. Grooming also allows for the early detection of skin issues, parasites, or any abnormalities that may require veterinary attention.

Skin Care: Grooming involves proper cleaning of your dog's skin, which helps remove dirt, debris, and excess oils. Regular bathing and brushing can prevent skin problems such as dryness, itching, and infections. It also improves blood circulation and stimulates natural oil production, resulting in healthier skin.

Comfort and Hygiene: Regular grooming ensures your dog's comfort and hygiene. Trimming nails prevents overgrowth and potential injuries. Cleaning ears reduces the risk of infections. Regular dental care helps prevent dental diseases. Grooming also includes sanitary trims to keep sensitive areas clean and reduces the chance of skin irritation or infections.

Preventing Health Issues: Regular grooming enables the early detection of health issues or abnormalities. Groomers often observe changes in a dog's skin, coat, ears, teeth, or overall body condition that may require further examination by a veterinarian. Early detection can lead to timely treatment and prevent more serious health complications.

Behavioral Well-being: Grooming sessions provide an opportunity for positive human-dog interaction and bonding. Regular grooming helps dogs become accustomed to being handled, reducing anxiety and stress during future grooming visits. It also promotes good behavior by reinforcing calmness and positive associations with grooming activities.

Overall Appearance: Regular grooming enhances your dog's overall appearance. A well-groomed dog looks and feels great, boosting their confidence and happiness. Grooming can include stylish haircuts, breed-specific trims, or creative grooming techniques that showcase your dog's personality.

If you are unable to make a day or time work for any reason you will have to be added to the cancellation list.

At Wright Mobile Grooming, we prioritize the health and well-being of all pets we serve. To maintain a clean and flea-free environment, we have a strict flea policy in place.

Flea Screening: Before each grooming session, we conduct a thorough visual inspection of your pet's coat to check for any signs of fleas or ticks. If we detect fleas or ticks, we will notify you immediately and discuss the necessary steps for treatment.

Flea Infestation Protocol: If we encounter a severe flea infestation during the grooming session, we will suspend the grooming process to avoid the risk of spreading fleas to other pets or our equipment. We will work with you to develop a plan for flea treatment and reschedule the grooming session once the infestation is resolved.

Preventive Measures: We strongly recommend that all pets are on a regular flea prevention program. This helps prevent flea infestations and ensures the well-being of your pet. If your pet is not on a flea prevention program, we may advise you to consult with a veterinarian to establish an appropriate prevention regimen.

Clean and Sanitized Equipment: We follow strict cleaning and sanitization procedures for our grooming equipment and mobile salon after each appointment. This helps maintain a hygienic environment and minimizes the risk of cross-contamination.

Please note that our flea policy is in place to protect the health of all pets we serve. By adhering to this policy, we can maintain a safe and flea-free environment for both your pet and other animals we groom.

The duration of a mobile grooming appointment can vary depending on various factors, including the size of your pet, the type of grooming services requested, and the condition of your pet's coat. However, as a general guideline, mobile grooming appointments typically range from 1 to 3 hours.

Smaller dogs or pets requiring basic grooming services like a bath, brush, and nail trim may have shorter appointment times, usually around 1 to 1.5 hours. On the other hand, larger dogs or pets with longer coats, specific breed trims, or additional services like haircuts, ear cleaning, and teeth brushing may require longer grooming sessions, ranging from 2 to 3 hours.

It's important to note that these are approximate timeframes, and the actual duration can vary based on individual circumstances. Factors such as the behavior and cooperation of your pet, any special handling requirements, and the complexity of the requested grooming services can influence the overall appointment length.

During the booking process, our team will be happy to provide you with a more accurate estimate based on your specific pet and grooming needs. We strive to provide efficient yet thorough grooming services while ensuring the comfort and well-being of your pet throughout the appointment.

At Wright Mobile Grooming, we understand that matting can be a common issue for some dogs. We have a policy in place to ensure the well-being and comfort of your pet when dealing with matted fur.

Assessment: During the initial consultation or when our groomer arrives, we will assess the condition of your dog's coat, specifically checking for mats or tangles. This assessment helps us determine the best approach for grooming your pet safely and effectively.

Professional Advice: If your dog's coat is severely matted, we will provide you with professional advice on the best course of action. In some cases, it may be necessary to shave or trim the matted areas to alleviate discomfort and prevent further matting or skin issues.

Pet Comfort: Our groomers prioritize your pet's comfort and well-being throughout the grooming process. If mat removal is required, we will handle it with care, using gentle techniques and specialized tools to minimize any discomfort or stress for your pet.

Open Communication: We believe in open communication and will discuss the condition of your dog's coat, the recommended grooming approach, and any potential challenges or considerations with you. We value your input and ensure that decisions regarding your pet's grooming are made collaboratively.

Preventative Measures: To prevent future matting, we may provide guidance on regular brushing and maintenance techniques that are appropriate for your dog's coat type. Regular grooming and proper coat care at home can help prevent mats from forming and maintain your pet's coat in optimal condition.

Fees: Matting will occur additional cost for the extra time and work taking the tangles out of the pet’s coat.

Please note that our priority is your pet's well-being, and in cases of severe matting, our groomers may recommend shaving or trimming to alleviate discomfort and prevent skin issues. Our goal is to ensure a positive grooming experience for your furry friend while prioritizing their comfort and safety.

At Wright Mobile Grooming, we want to assure you that we prioritize the safety and well-being of your pets. We do not sedate pets for grooming purposes. Our professional groomers are skilled in handling pets with care and compassion, using gentle techniques to create a stress-free grooming experience.

We understand that some pets may feel anxious or nervous during grooming sessions. Our groomers are trained to work patiently and slowly to help your pet feel comfortable and secure. We use positive reinforcement and create a calm environment to promote a positive association with grooming.

If your pet has specific behavioral concerns or anxiety related to grooming, we encourage you to inform us during the booking process. This allows us to customize our approach and provide additional support to ensure your pet's well-being throughout the grooming session.

Rest assured that at Wright Mobile Grooming, your pet's safety, comfort, and happiness are our top priorities. We strive to provide a gentle and caring grooming experience without the need for sedation.

Latchkey services in mobile grooming offer several benefits:

Convenience: Latchkey services allow pet owners to schedule grooming appointments even when they are not available to be present at home. This is especially helpful for busy individuals or those with demanding schedules. You can go about your day while our professional groomers take care of your pet's grooming needs.

Time-Saving: With latchkey services, you don't have to worry about scheduling specific time slots or waiting for the groomer to arrive. Our mobile grooming unit will come to your location, and our groomers will efficiently groom your pet while you attend to your other responsibilities. It saves you the time and effort of transporting your pet to a grooming salon.

Reduced Stress for Pets: Some pets may experience anxiety or stress when separated from their owners or taken to unfamiliar environments like grooming salons. With latchkey services, your pet can stay in the comfort and familiarity of their home environment. This helps reduce stress and promotes a more relaxed grooming experience.

Individual Attention: Latchkey services in mobile grooming provide personalized attention to your pet. Since our groomers focus solely on your pet during the appointment, they can give undivided attention and care. This ensures that your pet's specific grooming needs and preferences are met.

Minimized Exposure: By opting for latchkey services, your pet can avoid potential exposure to other animals at a grooming salon. This can be beneficial if your pet is sensitive to other animals or has a higher risk of contracting infections. Mobile grooming provides a controlled and sanitary environment for your pet's grooming needs.

Customized Service: With latchkey services, our groomers can cater to your specific requests or instructions for your pet's grooming. Whether it's a specific haircut style, special shampoo, or any other preferences, our groomers can accommodate your pet's individual needs.

Peace of Mind: Knowing that your pet is in the hands of trained professionals who will groom them with care and expertise provides peace of mind. You can trust that your pet will receive high-quality grooming services while you focus on your own tasks or obligations.

Latchkey services in mobile grooming offer the convenience of professional grooming without the need for your presence. It ensures your pet's well-being, reduces stress, and provides a tailored grooming experience in the comfort of their own home.