Appointments are on pre-scheduled basis. Wright Mobile Grooming will arrive within an assigned appointment window. Should a situation occur such as traffic, road construction, or prior appointments running long, the groomer will notify the next client of the expected ETA. We value the safety of your pets and will not rush grooming in order to meet appointment schedules.

We cannot guarantee specific days and times. Grooming rotations are based on location and there are limited options on when we are in a specific area. Once a spot is filled on a daily rotation you are guaranteed a future appointment on a re-occurring basis.

Same day service is not provided. Appointments must be booked in advance.

Wright Mobile Grooming requires clients provide 48 hours notice in the event of cancellation. Should you be unable to meet your scheduled appointment date you will be required to give up your place in the rotation and be placed on the waiting list until such time a spot becomes available. We do also offer the option to pay a holding fee to keep your place on the rotation.

Failure to provide sufficient notice will result in a cancellation fee that must be paid prior the next service. No-show appointments and late cancellations cause a gap in the schedule. This means a badly needed groom for another pet on the wait-list could have been filled for that time.

No-show appointments (you are not home) or changing your mind at the time of the appointment will result in a cancellation fee up to the full cost of service.

If we have to cancel or reschedule for any reason you will be notified and we will make every effort to reschedule as soon as possible. Possible reasons may include illness, emergency, mechanical breakdown, or weather related conditions. Generally if the school bus isn’t running, neither are we. Unfortunately some things are out of our control. We appreciate your patience in these situations.

It is the responsibility of the client to disclose any health (including vaccines) or behavior issues. We are not responsible for any pre-existing conditions. Aggressive animals does not necessarily mean refusal of service. We have muzzles that may be used, but have often found many difficult dogs behave well in the van unlike at a traditional grooming salon.

We will do the best we can for aggressive or misbehaved animals during the groom but can not guarantee full service. The groomer has the right to stop services if it appears the animal is a danger to itself or the groomer. Best care will be taken and the client will be notified should the animal be nicked or cut during grooming.

Health issues must be disclosed to the groomer for the animal’s safety. This includes but is not limited to any prior injuries, allergies, medications, hip or joint issues, or illnesses and infections.

Senior pets are 100% acceptable. We will do our best to make sure your pet is comfortable during the groom. We stress the comfort of the animal over the perfection of the groom. Senior pets may have trouble standing or other needs that impact the groom. It's more important to us that they are happy and comfortable than looking 100% perfect.

A full service groom may not be guaranteed if an animal is uncooperative or has trouble standing.

We take great care to make sure your pet has a stress-free experience and these policies are in place to achieve that goal. If the animal is becoming irritated, over-stressed, or otherwise physically unable to continue, services will be stopped for the safety of the pet and groomer.

At Wright Mobile Grooming, we understand that matting can be a common issue for some dogs. We have a policy in place to ensure the well-being and comfort of your pet when dealing with matted fur.

Assessment: During the initial consultation or when our groomer arrives, we will assess the condition of your dog's coat, specifically checking for mats or tangles. This assessment helps us determine the best approach for grooming your pet safely and effectively.

Professional Advice: If your dog's coat is severely matted, we will provide you with professional advice on the best course of action. In some cases, it may be necessary to shave or trim the matted areas to alleviate discomfort and prevent further matting or skin issues.

Pet Comfort: Our groomers prioritize your pet's comfort and well-being throughout the grooming process. If mat removal is required, we will handle it with care, using gentle techniques and specialized tools to minimize any discomfort or stress for your pet.

Open Communication: We believe in open communication and will discuss the condition of your dog's coat, the recommended grooming approach, and any potential challenges or considerations with you. We value your input and ensure that decisions regarding your pet's grooming are made collaboratively.

Preventative Measures: To prevent future matting, we may provide guidance on regular brushing and maintenance techniques that are appropriate for your dog's coat type. Regular grooming and proper coat care at home can help prevent mats from forming and maintain your pet's coat in optimal condition.

Please note that our priority is your pet's well-being, and in cases of severe matting, our groomers may recommend shaving or trimming to alleviate discomfort and prevent skin issues. Our goal is to ensure a positive grooming experience for your furry friend while prioritizing their comfort and safety.

At Wright Mobile Grooming, we prioritize the health and well-being of all pets we serve. To maintain a clean and flea-free environment, we have a strict flea policy in place.

Flea Screening: Before each grooming session, we conduct a thorough visual inspection of your pet's coat to check for any signs of fleas or ticks. If we detect fleas or ticks, we will notify you immediately and discuss the necessary steps for treatment.

Flea Infestation Protocol: If we encounter a severe flea infestation during the grooming session, we will suspend the grooming process to avoid the risk of spreading fleas to other pets or our equipment. We will work with you to develop a plan for flea treatment and reschedule the grooming session once the infestation is resolved.

Preventive Measures: We strongly recommend that all pets are on a regular flea prevention program. This helps prevent flea infestations and ensures the well-being of your pet. If your pet is not on a flea prevention program, we may advise you to consult with a veterinarian to establish an appropriate prevention regimen.

Clean and Sanitized Equipment: We follow strict cleaning and sanitization procedures for our grooming equipment and mobile salon after each appointment. This helps maintain a hygienic environment and minimizes the risk of cross-contamination.

Please note that our flea policy is in place to protect the health of all pets we serve. By adhering to this policy, we can maintain a safe and flea-free environment for both your pet and other animals we groom.

Payment is due at the time of service. We accept cash or check and Venmo @wrightmobilegrooming. Due to high transaction fees we will not be accepting credit/debit payments starting September 2021. Please have payment ready upon completion of services.

Returned checks are subject to a $40 fee in addition to the service charge.

At Wright Mobile Grooming, we strive to provide transparent and competitive pricing for our mobile pet grooming services. Our prices are based on various factors, including the size and breed of your pet, the specific grooming services requested, the condition of your pet's coat, and the location of your home.

We believe in offering fair and value-driven pricing that reflects the high-quality services we provide. While we cannot provide specific pricing information without knowing the details of your pet and grooming needs, we assure you that our rates are reasonable and reflective of the expertise and convenience of our mobile grooming services.

During the booking process or consultation, we will discuss the specific grooming services required for your pet and provide you with an accurate estimate of the cost. We aim to be transparent about our pricing and ensure that you have a clear understanding of the services included and any additional charges, if applicable.

At Wright Mobile Grooming, we are committed to delivering exceptional grooming experiences for your furry friends while providing competitive pricing that meets your expectations.

Fees may apply for the following reasons including but not limited to:

Failure to cancel within 48 hours

No-show appointments

Returned Checks/insufficient funds

Excessive matting/flea infestation

Aggressive or uncooperative behavior

Any fees that are not part of the groom such as cancellation/no-show must be paid within 30 days or Wright Mobile Grooming will cease any future service

Refusal of Service

Wright Mobile Grooming reserves the right to refuse service for several conditions including but not limited to:

Excessive matting or parasite infestation

Overly aggressive or uncooperative animals

Health issues that require a veterinarian

Other issues that are either not disclosed or are discovered by the groomer

Mis-represented condition of pet at booking

We value your pet’s comfort and safety and want to provide a stress free grooming experience. If it appears grooming might cause injury or harm to the animal service will be terminated.

If services are terminated there will be a minimum service charge of $65.

Wright Mobile Grooming is not liable for any health issues that did not stem from grooming services. The animal owner has disclosed any issues to our groomer in advance. We are not responsible for injuries resulting from age or pre-existing conditions.

Owners take responsibility to ensure their animal is current on vaccines and has disclosed any known health issues to the groomer.

Owners are not allowed in the van while services are being rendered.

Owners are responsible for regular maintenance of their pet’s coat including but not limited to matting and parasite infestation. Failure to do so may result in extra charges.

The Wright Mobile Grooming employs extensive safety and sanitary precautions to ensure your pets safety and health. Despite reasonable and prudent efforts, some pets may experience common side effects of the grooming process, including but not limited to: razor burn, exposure of the quick, reactions to flea treatments and de-shedding treatments, hair splinters, and sharp nails (after clipping).

By contracting service, you (the client) agree to relieve The Wright Mobile Grooming, and it's agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by The Wright Mobile Grooming. The pursuit of any veterinary, behavioral, or rehabilitational services, and the payment there of, is the sole responsibility of the pet owner.

Additionally, you agree to relieve The Wright Mobile Grooming and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by The Wright Mobile Grooming and it's agents.

Any issues with the groom after completion need to be addressed within 48hrs. After that time it will have to wait until the next appt or treated as a new full grooming appointment.

Dogs with severe matting will be shaved down. We believe in putting the animal's comfort over any other concerns. Dematting can be painful for the dog. We don't want to stress out the animal.